Customer of an operator for a long time, without any particular dispute, you want to change phone, but the price of the latest fashionable smartphone prevents you?
Follow our advice to negotiate it at the best price.
We will use the technique of package renewal in order to make the prices as accessible as possible.
It is indeed possible to negotiate with your operator to benefit from reductions on packages and phones as part of a renewal.
1. Find out :it is essential to find out beforehand about the offers both with your operator and among competitors .
This allows you to get an idea of the prices charged, and thus be able to put pressure on afterwards.
2. Define a strategy :once the offers have been studied, you can set a price not to exceed. Position yourself on the rates set for new subscribers.
3. Contact the right department :you must call the cancellation service directly and NOT customer service.
Faced with a possible loss of customer, the cancellation service is better able to offer you various discounts.
4. Negotiate skillfully :show that you have inquired about the different offers on the market, current regulations, and above all that you are not satisfied by what we offer you.
To the question:"why do you want to cancel your subscription?", answer that it is cheaper for you to cancel your package and subscribe to a competitor (name it!) than to renew your current package and buy a new phone.
The termination service will then demonstrate various arguments to dissuade you and will try to show you that their prices are aligned with the competition.
Don't give up, your pitch starts now...
The Châtel Law , adopted in early 2008, now allows you to avoid pressure from your operator.
It provides that after your 12th month of subscription, the operator can no longer charge you for a quarter of the remaining months.
For example:SFR package at 50 euros per month, you are at 13 months out of 24 so you have 11 months left before the expiry of the contract.
That is, in the event of termination, an indemnity to be paid equal to:(11x50) /4 =€137.50.
This amount may scare you, but in reality it is a small price for your operator:it would be a very bad deal for the operator if you cancel your subscription .
Therefore, if you want to treat yourself to a new iPhone like me and for not too much money, clearly ask your operator to match the price of the mobile for a new customer set by its competitor.
Their marketing approach will have, for once, turned against them! Isn't that smart;-)
